Professional Product
If you have a brand that requires you mail it to people are you mailing it on time? How does the packaging look? Are you including short surveys about your service? Are you following up with an email. Did you even get their email? Did you add their email to your database to send them future specials on new product? Your brand can look great but the packaging must ALSO look great. Make sure you respond to orders in a timely fashion and treat your clients with respect. 